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Share some CCNP Collaboration 300-085 exam questions and answers below.
An end user is complaining that when they try to retrieve their voicemail messages, they hear the message "mailbox is currently in use." What must the administrator do to resolve this issue? 
A. The administrator must reload the mailbox for the user. 
B. The administrator must verify that the mailbox is enabled. 
C. The administrator must verify that the primary extension that is associated with the end user is in an E.164 format. 
D. The administrator must unlock the mailbox for the user. 
Answer: D

What is the next logical step in troubleshooting Cisco Unified Presence and Cisco Unified Personal Communicator in a live production environment if the Cisco Unified Presence System Troubleshooter and Server Health Tools do not help resolve the issue? 
A. Restart the Cisco Unified Presence server. 
B. Restart Cisco Unified Communications Manager. 
C. Enable tracing and use Cisco Unified RTMT to review the traces. 
D. Uninstall and re-install Cisco Unified Personal Communicator. 
E. Reset the Presence Gateway. 
Answer: C

When troubleshooting a single Cisco Unified Presence user complaint, which is the Cisco recommended tool to start the troubleshooting process? 
A. Cisco Unified Real Time Monitoring Tool 
B. Cisco Unified Presence System Troubleshooter 
C. Cisco Unified Presence Monitoring Tool 
D. Cisco Unified Presence Viewer 
Answer: D

A user reports that when they are using Cisco Unified Personal Communicator, their status does not change when they are on the phone. What is the typical cause of this issue? 
A. The username or password is invalid. 
B. The Cisco Unified Presence account is locked out. 
C. The user is not associated with the line. 
D. Cisco Unified Presence is not enabled for the user. 
E. Cisco Unified Presence is not enabled for the line. 
Answer: C

In order for Cisco Unified Presence to show the presence status of an IP phone, which two configuration steps must be completed in the Cisco Unified Communications Manager server? (Choose two.) 
A. Check the Allow Presence Status check box. 
B. Associate the end device with the user. 
C. Allow the SIP publish trunk to forward presence status messages. 
D. Associate the directory number with the user. 
E. Enable Cisco Unified Personal Communicator Status flag. 
Answer: B,D

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